Open Loop/Legal
You pay monthly, you own the clips, and you can stop any month.
Everything below is the detail behind that sentence. If anything here contradicts something we said on a call, tell us — we would rather fix the wording than argue about it later.
This service is operated by Franklin Gonzalez, trading as Open Loop Clips, a sole proprietorship based in Los Angeles, California. In these terms "we" and "us" mean that business, and "you" means the person or company paying for the service.
Contact for anything in this document: hello@openloopclips.com. Our full postal address is available on request.
You choose a monthly plan. Each plan includes a number of finished vertical clips per month:
A clip means one finished vertical video cut from your source audio or video, with word-synced captions burned in, delivered as a file you can post. Plans count clips, not episodes — a longer episode simply uses more of the month's allowance.
Plan clips are cut from episodes you publish while you are subscribed. Work on older episodes — your back catalogue — is quoted separately on any plan, in addition to the monthly allowance.
For any episode 40 minutes or longer, we deliver a minimum of three finished clips on every plan, for as long as you have allowance left that month, including anything rolled over. Longer or stronger episodes normally yield more.
Unused clips roll into the following month and expire at the end of it. They do not accumulate indefinitely, and they are not refundable as cash.
Before anything is cut, we send you the list of moments we have picked, and you approve it. Turnaround is counted in business days from your approval of that list, not from when the episode is recorded:
The list normally reaches you within one business day of us having a usable source file. If we have not heard back within 2 business days of sending it, we go ahead and cut our own top picks, so your clips are never stuck waiting on a reply.
Rather not approve picks at all? Tell us once and we will choose the moments ourselves, every episode. Turnaround then runs from when we have a usable source file. You can switch back whenever you like.
If we are going to miss a turnaround, we will tell you before the deadline rather than after it.
You represent and warrant that:
You are responsible for the content of your episodes. We edit what you send us; we do not verify claims made in it.
You agree to defend, indemnify, and hold harmless Open Loop Clips, its owner, and its contractors from any third-party claim, demand, fine, or expense — including reasonable attorneys' fees — arising out of or relating to: (a) the episode audio, video, or other material you provide us; (b) any claim that this material, or clips we produce from it at your direction, infringes a copyright or trademark, violates a right of publicity or privacy, or is defamatory, obscene, or otherwise unlawful; (c) a breach of the representations in clause 4; or (d) your use, publication, or distribution of the finished clips. This obligation survives the end of this agreement.
You do, outright. Once a clip is delivered and the payment covering it has cleared, it is yours, with no licence back to us and no restriction on how you use it. If a payment is reversed or disputed, your rights in the clips it covered are on hold until that is resolved.
One exception, because it is not ours to give: any third-party stock picture, music or font inside a clip stays under its own licence. Where a clip uses one, it is listed in the credits file delivered with the clip.
We do not post on your behalf unless you ask us to. We will not use your footage, your name, or your clips as a portfolio sample, case study, or advertisement without your written permission. If you give that permission you can withdraw it later and we will take the material down.
Every clip is checked before delivery for anything that commonly costs reach or ad revenue, and we treat that as part of the job rather than an extra. Where we find a problem we bleep the audio and censor the caption — both, because platforms transcribe the audio as well as reading the text. The opening seconds get the strictest treatment, since that is what gets scored hardest. Where a moment cannot be made safe, we say so and recommend a different one rather than delivering it and hoping.
Music. An automated check reads speech and cannot hear a copyright problem, so we listen for music ourselves. We will not open a clip inside a theme tune, we flag any moment with music playing under the talking, and where a track puts a clip at risk we will recommend a different moment. Tell us up front if your episodes carry music you do not own and we will cut around it from the start.
What we cannot promise. We work to keep every clip monetisable and we will tell you when something is borderline — but we cannot guarantee that a given clip will be monetised, will not be limited, or will not be claimed or removed. Platforms set their own rules, apply them inconsistently, change them without notice, and make automated decisions we have no visibility of.
What we do promise. If a clip we delivered is limited or claimed by a platform within 60 days of delivery, while your plan is active, because of something in our edit, send us the platform's notice and we will re-cut or replace it at no charge. It does not count against your allowance. This does not cover action arising from your own music, guests, titles, descriptions or thumbnails — we will still help with those, as ordinary clips against your allowance.
Tell us within 7 days of delivery and we will re-cut it, retime it, or replace it with a different moment. A replacement does not count against your monthly allowance — it is the same clip, done properly.
This covers our judgement and our execution. It does not cover a change of direction on your side after the fact, such as deciding a topic should not have gone out; those are new clips against the month's allowance. Action taken by a platform against a clip is covered separately, and for longer, in clause 7.
Your plan renews automatically each month until you cancel. If a payment fails, Stripe will retry it and email you. If it keeps failing we will pause work rather than quietly build up a balance, and we will tell you before we do.
We may change prices with 30 days' notice by email. Existing subscriptions keep their current price until that notice period ends, and you can cancel before it takes effect.
You can cancel yourself at any time from the billing portal link in any receipt — no email to us required, no retention call, no notice period.
Cancellation takes effect at the end of the month you have already paid for. You keep the service and any remaining clip allowance until then. We do not refund part-months, because the work is already scheduled against them.
Everything we have delivered stays yours after you cancel.
We may stop working with you, with a refund of any unused part of the current month, if:
This is not a clause we expect to use. It is here so that neither of us has to argue about whether it exists.
Episodes you send us before they are published are confidential. We do not share them, discuss their contents, or use them for anything other than producing your clips. Producing your clips does involve software services that process files on our behalf — transcript analysis and file storage, for example — and each is bound by its own confidentiality terms.
We are responsible for doing the work described here with reasonable care and skill. If we get something wrong, we will fix it or refund it.
Beyond that, our total liability to you in any twelve-month period — regardless of the legal theory, whether contract, tort, negligence, or otherwise — is limited to the amount you paid us in that period. We are not liable for lost revenue, lost audience, lost sponsorship, or platform decisions about your content — including demonetisation, limited reach, copyright claims, or account action. This limit does not reduce or replace your indemnification obligations to us under clause 5.
Nothing here limits liability for anything that cannot lawfully be limited.
If something goes wrong, tell us first. Both parties will spend 30 days attempting a good-faith resolution directly before filing anything.
If that fails, either party may bring a claim in small-claims court in Los Angeles County, California, or — for a claim above the small-claims limit — in the state or federal courts located in Los Angeles County. In a dispute between us, each party pays its own legal costs. This does not change your obligations under clause 5, which concerns claims made by third parties.
If we change these terms in a way that materially affects you, we will email you at least 30 days before it takes effect. Carrying on after that date means you accept the change; cancelling before it means you do not, and the old terms apply until your paid period ends.
These terms are governed by the laws of California, United States, and any dispute goes to the courts located in Los Angeles County, California, as clause 14 describes.
Questions about any of this: hello@openloopclips.com. A real person reads it.
Related: our privacy policy covers what data we hold, who processes it, and how to get it deleted.